Betting Rules

These Betting Rules explain how wagers are placed, accepted, settled and managed at Bitdreams Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. By using the betting services, you confirm that you understand and agree to follow these rules.

Bitdreams Casino operates under a licence issued by the Tobique Gaming Commission, Licence No. 0000048, and uses SSL encryption to protect payment and personal data.

1. General betting conditions

Bitdreams Casino provides betting services subject to applicable laws, the rules displayed on the relevant betting product and the terms that apply to your account. You are responsible for reviewing this information before placing a wager. If you do not understand a rule, you should not place the bet until you have obtained clarification through the available support channels.

You must be legally entitled to use online betting services in your location. You must also meet any applicable minimum age requirement and provide accurate, complete and current account information. An account may only be used by the person to whom it is registered. You must keep your login details confidential and must not allow another person to place bets using your account.

You are responsible for checking your selections, stake, odds, potential return and any other details shown before confirming a wager. A bet is normally treated as submitted when it has been recorded by the betting system and a confirmation or bet reference has been provided. A bet shown as pending has not necessarily been accepted or settled.

You must use your own account and payment method where permitted.
You must not place bets on behalf of another person or permit another person to access your account.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, betting systems, software or security features.
You must comply with any account, location, identity or verification checks that apply.

2. Placing and accepting bets

The betting slip displays the information available at the time a wager is prepared. Prices, odds, markets, event information and availability may change before a bet is confirmed. A bet is accepted only when it is successfully recorded by the system. A message, screen display or interruption that does not confirm acceptance should not be treated as proof that a bet was placed.

You should check your account history or betting records after placing a wager. If the details do not appear as expected, avoid placing the same wager again until you have checked whether the original transaction was accepted. Duplicate wagers caused by repeated submissions may be treated as separate bets where each wager has been accepted.

We may refuse, limit, suspend or cancel a bet before settlement where permitted by the applicable rules. This may include situations involving a technical error, an obvious pricing or market error, suspected fraud, account restrictions, a breach of the rules or circumstances affecting the relevant event. Where a bet is cancelled, the stake will generally be handled in accordance with the applicable product rules.

Errors and technical issues

If the website displays an obvious error, including an incorrect price, market description, event time, result or potential return, the affected wager may be reviewed and corrected or cancelled in accordance with the applicable rules. A technical problem may cause a delay or prevent a wager from being accepted. You should not rely on a displayed price or result that appears clearly inconsistent with the relevant market.

Live and in-play betting

Live or in-play markets can change quickly. A wager may remain pending for a period while the system checks the current event status. Bets submitted after a material change, interruption or incident may be rejected, cancelled or settled under the relevant market rules. You are responsible for reviewing whether a market is live and for considering delays in the information displayed.

3. Stakes, odds and returns

The available stake range, odds and potential return are shown on the betting interface or in the applicable rules. Any minimum or maximum stake, account restriction or product limit displayed at the time may apply. The final return depends on the accepted stake, the applicable odds, the outcome and any adjustments required under the relevant rules.

Odds may be displayed in the format made available for the relevant market. You should confirm how the odds are presented before placing a bet. A potential return displayed on the betting slip is an estimate based on the information available when the wager is submitted and may change if the wager is not yet accepted.

Where a bet includes multiple selections, the result may depend on every selection unless the product rules state otherwise. A selection that is cancelled, postponed, voided or otherwise unable to be settled will be handled according to the rules for that market. This may affect the overall bet, the number of selections or the return.

A winning bet is credited only after the relevant result has been confirmed and the wager has been settled.
A void or cancelled selection may be removed or treated as void under the applicable rules.
A postponed event may be settled, suspended or cancelled depending on the product rules and the eventual timing of the event.
A result may be amended if the governing body or official source later changes the original result.
Any applicable taxes, charges or account adjustments will be handled according to the relevant terms and legal requirements.

4. Results, settlement and disputes

Bets are settled using the official result or other reliable result source specified for the relevant market. The settlement rule may differ between sports, racing, casino-style products, virtual products and other betting services. You should read the market-specific information before placing a wager, particularly where an event can be affected by disqualifications, abandoned play, timing issues or official reviews.

If a result is initially recorded incorrectly, the settlement may be corrected after review. Account balances may be adjusted where a bet was settled using an incorrect result, a technical error or information that was later found to be invalid. You should keep your own records and report any apparent error as soon as reasonably possible.

Raising a query

If you believe a wager has been accepted, settled or adjusted incorrectly, review the bet reference, market details, event information and account history before contacting support through the available channels. Include enough information to identify the transaction, but do not send your password or other confidential security information. Queries are reviewed against system records and the applicable rules.

Where a dispute cannot be resolved informally, the escalation and complaint process described in the applicable Terms and Conditions will apply. Nothing in these rules removes any rights or protections that cannot legally be excluded under Australian law.

5. Account security and responsible betting

You should protect your account by using a strong, unique password, keeping your devices secure and signing out when using a shared device. Contact support through the available channels if you suspect unauthorised access or notice activity that you do not recognise. We may restrict an account while security, identity or transaction checks are completed.

Betting should be an entertainment activity, not a way to make money or recover losses. Set limits that suit your circumstances, take regular breaks and only wager money you can afford to lose. Do not bet when distressed, intoxicated or under pressure from another person. You can use the responsible gambling tools and account controls made available on the website.

Decide your budget and time limit before you start.
Do not chase losses or increase stakes to try to recover money.
Keep betting separate from essential household spending.
Use deposit, spending, time or loss controls where available.
Consider a break or self-exclusion if betting is no longer enjoyable or manageable.
Seek help from an appropriate Australian gambling support service if you are concerned about your gambling.

These rules may be updated from time to time to reflect changes to the services, applicable requirements or betting products. The version displayed on the website applies to bets placed after it takes effect, unless a different application is required by law. You should review the rules regularly and before using a new betting product.